Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Professional background and work experience
• Educational qualifications and certifications
• Career goals and job preferences
• Payment information (processed securely through third-party providers)
• Communications with our team

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website or search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

• Creating and optimizing your career documents
• Providing consultation and career guidance
• Communicating about your orders and services
• Processing payments and managing accounts

2.2 Service Improvement

• Analyzing usage patterns to improve our services
• Conducting research and development
• Training our writers and staff
• Quality assurance and feedback analysis

2.3 Communication

• Sending service updates and notifications
• Providing customer support
• Marketing communications (with your consent)
• Newsletter and career tips (if subscribed)

3. Information Sharing and Disclosure

3.1 No Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties for commercial purposes.

3.2 Service Providers

We may share your information with trusted service providers who assist us in:

• Payment processing (Razorpay, PayPal, PhonePe)
• Email delivery and marketing automation
• Website hosting and technical support
• Analytics and performance monitoring

These providers are contractually bound to protect your information and use it only for specified purposes.

3.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Cooperate with law enforcement

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection

4.2 Data Retention

We retain your personal information only as long as necessary to:

• Provide our services (including 2-year support period)
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required

4.3 Data Breach Notification

In the unlikely event of a data breach, we will:

• Investigate and contain the breach immediately
• Notify relevant authorities within 72 hours
• Inform affected users without undue delay
• Provide guidance on protective measures

5. Your Rights and Choices

5.1 Access and Correction

You have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Update your account details and preferences
• Request copies of your data

5.2 Data Portability

You can request your personal data in a structured, commonly used format for transfer to another service provider.

5.3 Deletion Rights

You may request deletion of your personal information, subject to:

• Completion of ongoing services
• Legal retention requirements
• Legitimate business interests

5.4 Marketing Communications

You can opt out of marketing communications by:

• Clicking unsubscribe links in emails
• Updating your account preferences
• Contacting our support team

6. Cookies and Tracking Technologies

6.1 Types of Cookies

We use different types of cookies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Marketing Cookies: Used for targeted advertising
• Preference Cookies: Remember your settings and choices

6.2 Cookie Management

You can control cookies through:

• Browser settings and preferences
• Our cookie consent banner
• Third-party opt-out tools
• Disabling specific cookie categories

6.3 Third-Party Analytics

We use Google Analytics and similar tools to understand website performance. These services have their own privacy policies and opt-out mechanisms.

7. International Data Transfers

If you are located outside India, please note that:

• Your information may be transferred to and processed in India
• We ensure appropriate safeguards for international transfers
• Data protection standards may differ from your country
• By using our services, you consent to such transfers

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do:

• We will post the updated policy on our website
• We will update the "Last updated" date
• We will notify you of significant changes via email
• Continued use constitutes acceptance of changes

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: